NZSTA Complaints Process
Do you have a complaint about NZSTA’s services?
If you have a complaint about any aspect of our services, we want to hear from you. You can make or raise your concerns or make a complaint at any time. We respond to concerns/complaints promptly, and in doing so, we will deal with you on the basis of courtesy, respect and fairness at all times.
How to make a complaint
Formal complaints need to be in writing (including email). Please give your:
- name and contact details,
- the date of the matter of concern,
- the details of the concern(s)/complaint
- what you would like us to consider to resolve the matter?
- what outcome are you seeking?
We will acknowledge your complaint within five working days and will get a full response or an explanation to you as soon as reasonably possible.
Who do you contact regarding your concern/complaint?
If your concern(s)/complaint is about any aspect of NZSTA services please contact Mike Wiles, Manager Business Performance and Engagement at email: firstname.lastname@example.org
Suggestions on how we might improve our services
We would like to give the best service we can so if there is something we can do differently we would like to know about it.
Compliments about NZSTA’s Services
If you are pleased with the service you have received from us we would also like to hear from you. Please contact Mike Wiles, Manager Business Performance and Engagement at email: email@example.com