Dealing with complaints effectively
Ko te aro tika ki ngā amuamu
Documenting and keeping a record of all complaints received by your school throughout the year will help your board identify any particular areas of concern as well as track any particular areas of improvement. It’s part of good monitoring practice.
What you need to know about monitoring
As a board, you are responsible for ensuring your school is a good place to work and a great place for teaching and learning. Keeping an eye on complaint data will ensure you can spot any trouble areas starting to emerge.
How to keep on top of complaints
Keep an eye on how complaints are tracking at your school. Ask yourself if there are any particular areas of concern. Check your policy and procedures are helping you to address complaints in a timely, fair and transparent manner.